How will the recent website upgrade impact me as a customer?
Since 10/4/2023, 11.30am (GMT +5.30), CHARLESKEITH.IN has migrated to a new platform. To ensure you enjoy a smoother shopping experience, please take the following actions immediately:
- Reset your online account password: Sign in to your account and you will be prompted to reset your password. If you need help resetting your password, please contact our Customer Service team at customers@charleskeith.in
- Update particulars: You may wish to update your account details after successful login for the following:
First Name and Last Name [in English characters only, no numbers or special characters eg 1234567890 ( ) , * / - @ !]
Birth date
Mobile phone number (India number only)
Billing and Shipping Address (take note of the postal code)
If you have placed your orders before 10/4/2023, 11.30am (GMT +5.30), your purchase history will no longer be visible under your ‘My Account’ page, but rest assure your orders will be processed. If you need any assistance with updating your particulars, please contact our Customer Service team at customers@charleskeith.in
Thank you for your support and we hope you enjoy our new services.
How do I make an online return?
Our return policy is only applicable for any item(s) purchased online and delivered in India, within 15 days* of receiving your order.
You have one return options:
Using an Online Physical Return Form (for members only)*
To check on your order status, sign in to your account and refer to My Purchases and Returns under My Account. Your order status is reflected next to your order number. Please note that you will not be able to view your order status if you opt for guest checkout.
In your shipment confirmation email you will receive a tracking number. Use this number in the online tracking system of the designated courier company to keep track of your shipment.
If you have opted for guest checkout, you will still receive a tracking number in your shipment confirmation email.
However, we recommend that you create an account to enjoy faster checkout, one-stop viewing of your current order status and past purchases, and to save your favourite items in a personalised wish list.
Unless the item is an Online Exclusive, we can check its availability in our physical stores. Please contact us at customers@charleskeith.in or on live chat for further assistance.
